Privacy Policy

1. Information We Collect

We collect information from you in several ways:

Personal Information

• Name and email address
• Account credentials
• Payment information (processed securely through third parties)
• Profile information and preferences

Content Information

• Videos and media you upload
• Captions, descriptions, and metadata
• Publishing preferences and schedules

Usage Information

• Log files and access patterns
• Device information and IP address
• Browser type and operating system
• Pages visited and time spent on platform

Third-Party Information

We collect information from your connected social media accounts (TikTok, YouTube, Instagram, Facebook, Shopee) necessary for distributing your content and tracking performance metrics.

2. How We Use Your Information

We use the information we collect for:

• Creating and managing your account
• Processing and distributing your content
• Providing customer support and responding to inquiries
• Sending transactional emails and service updates
• Improving and optimizing our platform
• Analyzing usage patterns and trends
• Complying with legal obligations
• Preventing fraud and maintaining security

3. How We Share Your Information

We may share your information with:

• Third-Party Platforms: TikTok, YouTube, Instagram, Facebook, and Shopee (to distribute your content)
• Service Providers: Payment processors, analytics providers, and hosting services
• Legal Compliance: Law enforcement when required by law

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no security system is impenetrable, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your account and data (subject to legal retention requirements)
• Opt out of marketing communications
• Control your privacy settings

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You can request data deletion at any time, subject to legal retention requirements and ongoing contractual obligations.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze platform usage, and personalize content. You can control cookie settings through your browser.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Uplen is not intended for users under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware of such information, we will delete it immediately.

10. GDPR and International Privacy Laws

If you are located in the European Union or other jurisdictions with privacy laws, we comply with applicable regulations including GDPR. You have additional rights regarding your data, and we will assist with any requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the date at the top of this policy or through email notification. Your continued use of the service constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: